LiveChat AI
← Back to All AI Tools1. Should you try LiveChat? Overview
| What it is | LiveChat is a mature live-chat and customer-messaging platform with AI chatbots, agent assist and 200+ integrations, sold per agent seat. |
| Country / HQ | Wroclaw, Poland (founded 2002) |
| Best for | Sales and support teams that engage website visitors in real time and want reliable, integration-rich chat. |
| Check before buying | AI features (ChatBot brand) are a separate product/add-on; per-agent pricing multiplies quickly on larger teams. |
| Editor rating | 4.5 / 5 |
| Pricing signal | Free trial only, then paid from $19/mo |
2. Features What it does
| Feature | What it does |
|---|---|
| Live chat widget | Fast, customizable chat with proactive triggers and canned responses. |
| Agent assist AI | Suggested replies, ticket summarization and intent detection. |
| ChatBot automation | AI chatbot product for 24/7 deflection (separate ChatBot.com add-on). |
| Ticketing | Offline messages become tickets with SLA tracking. |
| Analytics | Chat volume, response time, CSAT and sales attribution reports. |
| Integrations | 200+ apps including Shopify, HubSpot, Salesforce, WordPress. |
| Security | SOC 2, GDPR compliance, data encryption. |
3. Pricing Pricing (2026-10, USD)
| Plan | Price / mo | Key limits & who it fits |
|---|---|---|
| Starter | $20/agent/mo (annual) | 1 agent, 60-day chat history, basic widget. |
| Team | $41/agent/mo (annual) | Unlimited history, full ticketing, basic reports. |
| Business | $59/agent/mo (annual) | Advanced reports, staffing prediction, security add-ons. |
Billed per agent; monthly billing is higher. The AI chatbot is the separately priced ChatBot product; verify bundle options at livechat.com.
4. Integration Access & integrations
| Access type | Details |
|---|---|
| Ecommerce | Shopify, WooCommerce, BigCommerce. |
| CRM | HubSpot, Salesforce, Pipedrive. |
| Apps | Slack, Zapier, Google Analytics, WordPress plugin. |
| API | Developer platform with webhooks and SDKs. |
5. Reviews & Sources External reviews
| Source | Rating | What it says |
|---|---|---|
| G2 | 4.5 / 5 | Consistent praise for reliability and agent UX. |
| Capterra | 4.6 / 5 | Strong for sales chat; some find higher tiers costly per agent. |
| TrustRadius | 4.4 / 5 | Longevity and integration breadth commonly highlighted. |
6. Best for / Not for Fit
| ✔ Suitable | ✘ Not suitable |
|---|---|
| • Sales-led websites needing proactive chat • Support teams wanting chat + ticketing in one • Companies that value integration breadth |
• Email-first support desks • Very large teams where per-agent costs balloon • Buyers expecting full AI automation included in base seats |
7. Competitors How it compares
| Competitor | How it differs | Best for |
|---|---|---|
| Intercom | Intercom is messenger-suite heavy; LiveChat is simpler and cheaper per seat. | Product-led messaging suites. |
| Tidio | Tidio bundles AI more aggressively at SMB prices. | Budget AI chat. |
| Zendesk Chat | Zendesk integrates chat into a full suite; LiveChat wins on chat-only focus. | Full-suite buyers. |
8. Summary Verdict
| Takeaway | A dependable, integration-rich chat veteran; treat its AI as an ecosystem add-on rather than a single bundled promise. |
| Who should pick it | Teams converting website visitors via real-time chat with sales intent. |
| Who should skip it | Orgs needing one inclusive AI-heavy platform at a flat price. |