Crisp
← Back to All AI Tools1. Should you try Crisp? Overview
| What it is | Crisp is a customer-messaging platform — shared inbox, live chat, and a chatbot — for support and sales teams, with a strong free tier and per-workspace (not per-seat) pricing on lower plans. |
| Country / HQ | Nantes, France |
| Best for | small-to-mid support teams wanting chat + shared inbox without per-seat penalties |
| Check before buying | Watch out: Large enterprises needing deep, custom automation (Intercom/Zendesk). |
| Pricing signal | Free tier + paid from $45/mo |
2. Features What it does
| Feature | What it does |
|---|---|
| Live | chat and shared inbox unifying channels in one view. |
| CRM | and contact management built in. |
| Chatbot | and knowledge base for deflection. |
| Hugo | AI agent for automated replies and summaries. |
| Automations, | campaigns, and status page. |
3. Pricing Pricing (2026-10, USD)
| Plan | Price / mo | Key limits & who it fits |
|---|---|---|
| Free | $0 | 2 agents, basic chat and inbox. |
| Mini | $45/mo | 4 seats, more features. |
| Essentials | $95/mo | 10 seats, automation, campaigns. |
| Plus | $295/mo | 20+ seats, advanced, Hugo AI. |
| Enterprise | Custom | SSO, SLAs, dedicated support. |
Note: lower tiers are priced per workspace with seat allowances rather than per seat, which can undercut Intercom/Zendesk for small teams. Pricing is per workspace.
4. Integration Access & integrations
| Access type | Details |
|---|---|
| Cloud SaaS + API + SDK | Slack, Zapier, HubSpot, WhatsApp, email — Web, iOS, Android |
5. Reviews & Sources External reviews
| Source | Rating | What it says |
|---|---|---|
| Pros | — | Generous free tier and fair workspace-based pricing. |
| Pros | — | All-in-one: chat, inbox, CRM, bot, knowledge base. |
| Pros | — | Used by 300K+ businesses; solid G2 rating (~4.5/5). |
| Cons | — | Advanced AI (Hugo) and higher limits sit on pricier tiers. |
| Cons | — | Less deep than Intercom for enterprise automation. |
| Cons | — | Some features are gated by seat/workspace bands. |
6. Best for / Not for Fit
| ✔ Suitable | ✘ Not suitable |
|---|---|
| • Small-to-mid support teams wanting chat + inbox without per-seat bills. • Businesses wanting an all-in-one messaging hub. |
• Large enterprises needing deep, custom automation (Intercom/Zendesk). • Teams wanting fully free advanced AI features. |
7. Competitors How it compares
| Competitor | How it differs | Best for |
|---|---|---|
| Crisp | Free tier: Yes (2 agents); Pricing basis: Workspace; All-in-one: Yes | SMB value |
| Intercom | Free tier: Trial; Pricing basis: Per seat; All-in-one: Yes | Enterprise |
| Zendesk | Free tier: Trial; Pricing basis: Per seat; All-in-one: Yes | Support |
| Drift | Free tier: No; Pricing basis: Per seat; All-in-one: Conversational | Sales chat |
8. Summary Verdict
| Takeaway | Crisp is a strong value play for small-to-mid support teams: a genuinely useful free tier and workspace-based pricing that avoids Intercom/Zendesk’s per-seat creep, with chat, inbox, CRM, and bot in one. The advanced Hugo AI and higher limits live on pricier tiers, and very large teams will want Intercom’s depth. |
| Who should pick it | Small-to-mid support teams wanting chat + inbox without per-seat bills. |
| Who should skip it | Large enterprises needing deep, custom automation (Intercom/Zendesk). |