1. Should you try Scribe AI? Overview

What it is	Scribe AI (Colony Labs Inc., San Francisco 2019) Status: Active (founded 2019 as Scribe How, SF; rebranded Scribe; $75M Series C Nov 2025; 5M+ users, 600K orgs, 94% Fortune 500 touch; scribe.com / scribehow.com reachable 2026-08, no discontinuation).
Country / HQ	San Francisco, USA
Best for	Ops/CS/HR teams writing SOPs, onboarding, handover docs
Check before buying	Watch out: Teams shipping UI updates weekly (screenshots stale fast, no auto-diff)
Editor rating	4.5 / 5
Pricing signal	Free tier + paid from $17/mo

2. Features What it does

Feature	What it does
Workflow capture	Chrome/Edge ext (web apps) + desktop app (Win/Mac, native apps) + mobile — Free = web-only; Pro+ = desktop/mobile
Auto step generation	Action → numbered step + cropped screenshot + AI-written description + click highlights — 200 steps/recording cap
Smart Blur / redaction	Manual blur (Pro), assisted (Pro), enforced auto PII/PHI (Enterprise) — Passwords/PII hidden before share
Editing	Edit/delete/reorder steps, replace screenshot, add tips/warnings, custom annotations — 1-week version history on self-serve tiers, unlimited on Enterprise
Pages	Chain multiple Scribes + text/video/links into one manual/onboarding doc — The “SOP binder” unit
Export & embed	Link, Smart Embed, PDF, HTML, Markdown, Word; Confluence/Notion/Slack/Guru/Helpjuice/Document360 integrations — Free = link/embed only, no PDF
Collaboration	Comments, collections, team workspace, view analytics, guide verification workflow — Pro Team+
AI extras	AI intro/summary/pro-tips, workflow inefficiency suggestions, voice transcription (some tiers) — Not autonomous agent
Enterprise	SSO/SAML, SCIM, RBAC, IP allowlist, central admin, auto PII redaction, translations, API, Copilot/Slack bot — SOC 2 Type II, ISO 27001, GDPR, HIPAA-ready

Plan	Price / mo	Key limits & who it fits
Basic (Free)	$0	$0 — Unlimited guides, web-only capture, link/embed, no PDF/HTML/MD, no redaction, no branding, 1-wk version history
Pro Personal	$35/seat	$25/seat ($300/yr) 1 + desktop/mobile capture, PDF/HTML/MD/Word export, manual+assisted redaction, custom branding, 1-wk history
Pro Team	$17/seat	$13/seat ($156/yr) 5 All Pro Personal + comments, team workspace, analytics, guide verification; entry ≈ $65/mo or $780/yr
Enterprise	Custom	Custom — + SSO/SCIM/RBAC/IP allowlist, enforced auto PII/PHI, translations, API, central admin, unlimited history

Access type	Details
access_type	chrome-edge-extension-desktop-win-mac-mobile-web-no-offline-editor
access_display	🌐 scribe.com · Chrome/Edge extension · Win/Mac desktop app · iOS/Android viewer · Confluence/Notion/Slack/Guru embeds · API (Enterprise) · no offline standalone editor

Source	Rating	What it says
G2	4.8/5	~730–820 Ease-of-use + time-saved #1 praise; “editing difficulties”, “screenshot mis-crop” minor gripes
Capterra	4.8/5	~33 Mirrors G2; thin but positive
Trustpilot	3.5/5	~23 Billing/cancel friction, free-tier surprise (no PDF), support latency
Product Hunt	5/5	~10 Launch-era enthusiasm
Aggregate	~4.8/5 weighted (B2B), 3.5 Trustpilot (consumer)	795 Tool-quality consensus high; commercial-review channel (cancel/refund/seat-floor) is where it dips

✔ Suitable	✘ Not suitable
• Ops/CS/HR teams writing SOPs, onboarding, handover docs • Solo consultants packaging “how I do X” into sellable guides • IT/support building internal how-tos embedded in Confluence/Notion • Regulated orgs needing PII redaction + SSO (Enterprise) • Knowledge-base owners wanting link/embed not a new KB • —	• Teams shipping UI updates weekly (screenshots stale fast, no auto-diff) • Video-first walkthroughs (→ Loom/Guidde) • In-app interactive walkthroughs overlaid on live product (→ Tango Guide Me) • Full LMS / courseware with quizzes/paths (→ Trainual) • Offline-only / air-gapped environments (cloud-only) • Buyers assuming free = PDF export + desktop capture (it isn’t)

Who should pick it	Ops/CS/HR teams writing SOPs, onboarding, handover docs
Who should skip it	Teams shipping UI updates weekly (screenshots stale fast, no auto-diff)