ChatGPT

  • ChatGPT — OpenAI General‑Purpose Consumer‑Agent AI Platform

    ChatGPT (OpenAI, San Francisco; launched Nov 2022, 800M+ WAU / ~1.2B MAU est. 2026) = the generalist AI surface​ — chat + GPT-5.6 Sol/Terra/Luna routing + Codex agent + ChatGPT Work + Deep Research + Images 2.0 + Voice (GPT-Live-1) + Memory/Projects/Custom GPTs + 60+ connectors. Not Claude (writing/coding-first), not Gemini (Workspace-native), not Perplexity (cite-first).

    1. One-line positioning

    ChatGPT = OpenAI’s consumer+enterprise assistant that runs proprietary GPT-5.6 (Sol/Terra/Luna) with auto-routing, wraps text/code/image/voice/agent tasks in one editor (web/desktop/iOS/Android/API), and sells Codex agentic coding + ChatGPT Work autonomous docs/sheets/sites on top — Free $0 (unlimited Luna text since Aug 2026, ads in US) / Go $8 / Plus $20 ($17 ann) / Pro $100 or $200 / Business $20–25/seat / Enterprise ~$60/seat custom; API pay-per-token (Sol $5/$30, Terra $2/$12, Luna $0.20/$1.20 per M). It is the default broad-surface generalist, not a specialist code agent (Claude Code), not a cite-engine (Perplexity), not a design tool (Canva).

    2. Core features

    Layer Capability Notes
    Models GPT-5.6​ Sol (hard reasoning) / Terra (mid) / Luna (fast default, free+Go) · GPT-5.6 Sol Pro (Pro/Ent only) Auto-routes by task; Think button on Luna
    Chat Memory (cross-session, editable/deletable), Projects (per-client folders+instructions), Custom GPTs + GPT Store 5,000-char custom instructions (Jul 2026)
    Coding Codex agent​ (chat/CLI/IDE/GitHub/Codex Mobile), Record & Replay macros, 400K ctx on Go+, 1M on Plus/Pro Trails Claude Code on multi-file refactors per dev polls
    Agent ChatGPT Work​ (Pro/Ent/Edu) — pulls Gmail/Drive/Slack/GB, returns sheets/decks/docs/mini-webapps; Agent Mode (browse/click/form); Scheduled Tasks Consumer Operator equivalent
    Research Deep Research (cited multi-step, ~10/mo Plus, 250/mo Pro), web browse, live search Citations weaker than Perplexity
    Image Images 2.0​ (gpt-image-2, native reasoning, 8-img continuity) in-chat; editing/remix Sora video standalone shut Apr 2026, not in ChatGPT
    Voice GPT-Live-1 (paid) / mini (free), simultaneous listen-speak, video input on Go+ 1-800-CHATGPT phone line (US)
    Data File upload + data analysis, interactive tables/charts, Canva/Sheets export Connectors: Gmail multi-account (Aug 2026), Calendar, Contacts, Drive, Slack, GitHub, M365, 60+
    Surface 🌐 Web · 🖥️ macOS/Win desktop · 📱 iOS/Android · 🔌 API + Agents SDK + MCP No local-only mode; cloud memory on by default

    3. Pricing (2026-08, official)

    Tier Price Model / caps
    Free​ $0 Luna unlimited text (abuse-guarded), limited Think, limited image, limited Deep Research, basic voice mini, US ads since Feb 2026, opt-out training toggle
    Go​ $8/mo​ Luna higher caps, more image/voice, longer memory, still US ads, no Codex/Deep Research/Agent Mode
    Plus​ $20/mo · $17/mo annual ($200/yr)​ Sol + Thinking, Codex, Deep Research ~10/mo, Agent Mode, Images 2.0 fast, Projects/Tasks/Custom GPTs, 1M ctx, no ads
    Pro 5x​ $100/mo​ 5× Plus usage, Sol Pro, Codex 5×, Deep Research heavy, priority
    Pro 20x​ $200/mo​ 20× Plus, unlimited voice, max Codex, Sol Pro max, research preview features
    Business​ $20/seat/mo annual ($25 mo) · 2-seat min​ Plus features + SAML SSO/MFA, no-training contractual guarantee, admin workspace, 60+ connectors
    Business Premium seat​ $125/seat/mo ($100 ann) — waitlist Aug 2026, not GA 5× Standard usage, no 5h reset
    Enterprise​ ~$45–75/seat/mo, 150-seat floor, annual prepaid​ (~$60 median, $108k/yr floor) SSO/SCIM/EKM/RBAC, audit via Compliance API, HIPAA BAA, data residency, Priority compute
    Edu​ Custom (nonprofit/academic discounts) As Enterprise minus floor
    API Sol $5/$30 · Terra $2/$12 · Luna $0.20/$1.20 per M tok (Jul 2026 cut); prompt cache ~10% input; Batch 50% off Codex billed via API rates
    • pricing_type = freemium; starting_price = $0; free_tier = "yes; Luna unlimited text since Aug-2026 but US ads, limited Think/image/Deep Research/Codex, opt-out training toggle"; pricing_note = "two Pro tiers $100/$200 not one; Go $8 still shows ads; Business Apr-2026 cut to $20/seat=Plus price w/ no-train guarantee; Ent 150-seat floor annual; API Luna cut 80% Jul-2026; Sora video not in ChatGPT; under-18 no special gate but memory/connectors need account"

    4. Access Type (v2)

    access_type: web-app, desktop-app, mobile-app, api, cli

    access_display: 🌐 Web · 🖥️ macOS/Win desktop · 📱 iOS/Android · 🔌 API + Agents SDK + MCP · 💻 Codex CLI/IDE

    5. Reviews (split)

    Platform Score Volume Signal
    G2 4.7/5​ ~830–1,000 Ease of use, breadth, Custom GPTs; gripes: hallucination, generic prose
    Capterra 4.4/5​ ~380–500 SMB daily driver; cons: upsell pressure, Go-not-worth-it
    Trustpilot 1.9–2.3/5​ hundreds Billing/cancel/account-lock complaints, not model quality
    PCMag / editorial 4.0/5 (“Excellent”) — Best-for-customization/memory; trails Gemini on free generosity, Claude on code/write
    Aggregate ~4.5/5​ (G2+Capterra weighted) — Trustpilot gap = billing pattern (same as Buffer/Canva/Character.AI)

    Recurring praise: one surface covers chat/code/image/voice; Custom GPT reuse; Connectors depth. Recurring gripes: hallucinations confident, writing blander than Claude, Free/Go US ads, two-tier Pro confusing, Plus rate limits on Codex.

    6. Best for / Not for

    Best for Not for
    Generalists wanting 1 sub for chat+image+code+voice+agents Coding-first heavy refactors (Claude Code/Opus 4.7 still leads SWE-bench)
    Marketers/solopreneurs using Images 2.0 + Custom GPTs + Canva export Cite-strict research (Perplexity/Gemini with sources)
    Teams already in M365/Google wanting connectors + Business no-train Long-form literary prose (Claude blind-tests better)
    Power users running ChatGPT Work autonomous decks/sheets Privacy-paranoid orgs refusing cloud memory (local-only → Claude Code CLI)
    Learners/students on Free Luna unlimited text Unfiltered RP (Character.AI/Janitor)
    Builders wiring GPT-5.6 via API at $0.20–5/M tok Deep Google Workspace native (Gemini 3.1 Pro)
    Plus $20 covers 90% of individuals Predictable flat heavy-Opus agents (API bill beats Pro $200 fast)

    7. Competitors (table)

    Tool Lane Starts vs ChatGPT
    Claude (Anthropic)​ Writing/coding-safe generalist $20/mo (Pro) / $100–200 Max Better long-doc, code instruction-following, CA I honesty; no image gen, smaller connector lib
    Gemini​ Workspace-native multimodal Free / $19.99 AI Pro 1–2M ctx, Drive/Gmail native, best science reasoning; less Custom-GPT ecosystem
    Perplexity​ Cite-first answer engine Free / $20 Pro Every claim sourced; weaker long-form/gen/image
    Microsoft Copilot​ M365 embedded $30/seat (M365 bundle) Distribution > frontier model; grounded in tenant
    Grok 4.3​ X-firehose realtime $30/mo Social sentiment; weaker enterprise trust
    DeepSeek V3.2​ Open-weight cheap API $0.27–0.32/M 671B MoE efficiency; no consumer shell polish
    GitHub Copilot​ Editor-embedded code $10/mo Pro Better inline tab-complete; not general chat
    Meta AI / Mistral​ Free/fallback $0 / €7–15 Not front-rank consumer shell

     

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